A Cortex Engine demo for family-services caseworkers

Cortex Engine

installing into the case queue

Training environment · Synthetic cases · No real client data

SFStatewide Family ServicesRegion 4

CASE MANAGEMENT · ACTIVE 47

Caseworker D. NguyenDN

#SFS-20418 · Reyes household

Benefits recertification · opened 22 days ago · 2 adults, 3 children

Disposition pending

📞Call · no answer, voicemail fullMon

📞Call · no answerWed

✉Mailed notice · no response yetThu

ProgramSNAP + Medicaid

Recert deadlineTomorrow

Risk if closedBenefits lapse

Last verified contact14 days ago

Retention check

⚑

You noted the Reyes phone is unreliable. The last three successful contacts were by text, not call. Try a text before closing for non-response.

🔗 Cites your case note · 3 caseworkers re-learned this · tap for the citation

citation ›

Case-note citation×

“Client's phone cuts out often; voicemail usually full. Reaches back reliably by text within a day.”

Your note · case #SFS-20418 · entered 14 days ago

Sealed to this case · carried for whoever holds it next

Not exposed to the program · only aggregate strain is reported up

The caseworker sees

The note, the client's pattern, the full history. Yours and the next worker's.

The program sees

Nothing from this note. Only caseload strain, no client named.

Caseload strain · Region 4

Statewide Family Services, program office. Aggregated across caseworkers. No client or worker is identifiable.

Cases nearing SLA breach31%

Avg contact attempts to reach3.4

Closures reopened in 30d9%

🔒 k-anonymized. Any group under 5 cases is suppressed. The program sees the strain, never the case.